Contact Us

Contact Us

We’re Here to Help

Have a question about our home goods, product dimensions, materials, or an existing order? Need help with shipping, returns, cancellations, or refunds? Our customer support team is happy to assist.

Email: support@lvelis.com
Phone: +1 586-945-3896

When contacting us about an order, please include your order number and the email address used at checkout so we can locate your purchase.

For damaged, defective, or incorrect items, include a brief description of the issue and clear photographs of the item and packaging, where reasonably possible. Please keep the affected item and packaging while we review your request, if it is safe to do so.

Privacy Requests

For questions about your personal information or to exercise your privacy rights, contact us using the email address or phone number above.

Please describe your request clearly. Do not email full payment card details, passwords, verification codes, or unnecessary identification documents.

Business Information

Lvelis is a home goods and decor store operated by WAH HING DOLL'S WEAR MANUFACTURING LIMITED.

WAH HING DOLL'S WEAR MANUFACTURING LIMITED
Operator of the Lvelis store brand

Business Address:
Unit 1, 10/F., Metro Centre II
21 Lam Hing Street
Kowloon Bay, Kowloon
Hong Kong

Email: support@lvelis.com
Phone: +1 586-945-3896
Website: https://lvelis.com/

Return Address

Please contact our customer support team for return approval and instructions before sending an item back.

Designated Return Warehouse:
Attn: Molly Kathleen Horan
977 Norway Dr
Fowler, MI 48835-9102
United States

Do not send product returns to our Hong Kong business address.

Sending an item to the warehouse without prior approval does not, by itself, establish eligibility for a refund. Please review our Return & Refund Policy for eligibility requirements and instructions.

This return procedure does not limit any mandatory consumer rights available under applicable law.