Shipping & Delivery

Shipping & Delivery Policy

Last Updated: November 2, 2026

This policy applies to home goods and home decor orders placed with Lvelis, a store brand operated by WAH HING DOLL'S WEAR MANUFACTURING LIMITED at https://lvelis.com/.

1. Order Processing

Orders are generally processed within 72 hours after successful payment.

Processing includes reviewing, preparing, and packing your order before handing it to the carrier. Processing time is separate from the estimated transit times listed below.

During holidays, promotional events, or unusually busy periods, processing may occasionally take longer.

2. Estimated Transit Times After Dispatch

Estimated transit times are:

  • United States and Canada: approximately 2–4 weeks.

  • Australia and New Zealand: approximately 2–4 weeks.

  • United Kingdom and supported European destinations: approximately 2–4 weeks.

  • Other supported destinations: approximately 2–5 weeks.

These estimates begin after your order has been dispatched and do not include order processing time.

Your total estimated delivery time is the applicable processing time plus the estimated transit time.

Delivery dates are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, carrier operations, customs clearance, weather conditions, and other circumstances.

3. Supported Destinations and Shipping Charges

Shipping availability depends on your delivery destination and the services available for your address.

Applicable shipping charges are displayed at checkout before payment. Before completing your purchase, please review your:

  • Delivery address.

  • Available shipping service.

  • Shipping charge.

  • Final order total.

Free shipping applies only when an offer is explicitly displayed and your order meets the stated requirements.

If no shipping service is available for your address at checkout, please contact us before placing an order.

4. Taxes, Duties, and Customs

Any taxes or duties collected by us at checkout are included in your order summary.

Depending on your destination, local authorities or the carrier may impose additional import duties, taxes, customs charges, or clearance fees if these charges have not already been collected at checkout.

Unless expressly included in your order total or otherwise required by applicable law, these additional charges are the recipient’s responsibility.

Customs processing may occasionally delay delivery beyond the estimated transit time.

If you have questions about potential charges before ordering, please contact us at support@lvelis.com.

5. Tracking and Separate Parcels

When tracking information is available, we will send it to the email address provided with your order.

Please allow some time after dispatch for the carrier’s tracking system to update.

Items in the same order may occasionally ship separately and arrive in different parcels or at different times.

If your order includes multiple shipments, please review the tracking information for each parcel when separate tracking numbers are provided.

6. Address Changes

Please provide a complete and accurate shipping address when placing your order.

If you notice an error in your delivery information, contact us as soon as possible:

Email: support@lvelis.com
Phone: +1 586-945-3896

We cannot guarantee an address change once order processing has begun or your order has been dispatched.

Please review your shipping information carefully before completing checkout.

7. Delays, Missing Parcels, and Damage

Delivery may be affected by circumstances such as:

  • Carrier operations.

  • Customs processing.

  • Public holidays.

  • Severe weather.

  • High-volume shipping periods.

  • Incorrect or incomplete addresses.

  • Other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, tracking indicates a problem, or your parcel arrives damaged, please contact us with your order number and any relevant details.

For damaged parcels or products, please provide clear photographs or videos where reasonably possible so we can review the issue.

We will investigate with the relevant carrier or service provider and explain the available next steps or remedies.

Delivery estimates and carrier involvement do not limit any rights to cancellation, replacement, refund, or other remedies available under applicable law.

8. Cancellations and Returns

For order cancellation or modification requests, please review our applicable cancellation terms.

For returns, damaged products, incorrect items, and refunds, please review our Return & Refund Policy.

Our designated return warehouse is:

Return Recipient: Molly Kathleen Horan
977 Norway Dr
Fowler, MI 48835-9102
United States

Important: Please contact our customer support team and obtain return approval before sending an item back.

Do not send returns to our Hong Kong company address. Use the return warehouse address only after our customer support team has approved your return and provided the necessary instructions.

The return warehouse address is separate from your order’s shipping origin and does not determine delivery times.

9. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

WAH HING DOLL'S WEAR MANUFACTURING LIMITED
Operator of the Lvelis store brand.

Company Address:
Unit 1, 10/F., Metro Centre II
21 Lam Hing Street
Kowloon Bay, Kowloon
Hong Kong

Email: support@lvelis.com
Phone: +1 586-945-3896
Website: https://lvelis.com/

Please include your order number, if available, so we can locate your purchase and assist you more efficiently.