Privacy Policy

Last Updated: November 2, 2026

1. Who We Are

This Privacy Policy explains how WAH HING DOLL'S WEAR MANUFACTURING LIMITED, operating the Lvelis store brand at https://lvelis.com/ (“Lvelis,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information in connection with our website, purchases, and customer support.

WAH HING DOLL'S WEAR MANUFACTURING LIMITED is the controller of personal information processed for the purposes described in this policy, except where a service provider independently determines how information is processed under its own privacy notice.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact and delivery information: Your name, email address, phone number, billing address, and shipping address.

Order and transaction information: Products purchased, order numbers, transaction amounts, payment status, shipping status, and cancellation, return, or refund records.

Payment information: Information needed by payment providers to authorize and process your payment. The information processed depends on your selected payment method.

Account information: Information associated with a customer account, if you create or use one.

Website and device information: Your IP address, browser and device information, referring pages, pages viewed, website interactions, and identifiers collected through cookies or similar technologies.

Support and preference information: Messages you send us, product and home decor preferences, measurements or other details you voluntarily provide when requesting product assistance, photographs or videos submitted about a product or order issue, privacy requests, and communication preferences.

We obtain information directly from you, through your interactions with our website, and from providers supporting payment processing, order fulfillment, shipping, fraud prevention, security, analytics, advertising, and other store operations.

3. How We Use Information

We use personal information to:

• Process and manage orders and payments.

• Arrange shipping and delivery.

• Provide order updates and tracking information.

• Respond to customer service requests.

• Answer questions about home goods, product dimensions, materials, care, and suitability for your intended space.

• Handle cancellations, returns, and refunds.

• Operate customer accounts.

• Detect and prevent fraud or misuse.

• Maintain, secure, and improve our website.

• Understand website and store performance.

• Manage customer communications.

• Comply with applicable legal and regulatory obligations.

Where permitted, and subject to applicable consent or choice requirements, we may also use information to send marketing communications, measure advertising performance, personalize website experiences, or provide more relevant advertising.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity. This may include performing a contract, complying with a legal obligation, obtaining your consent, or pursuing legitimate interests that are not overridden by your rights.

4. Who Receives Information

We may share personal information where reasonably necessary with providers and other recipients supporting our business, including:

• Shopify and other e-commerce technology providers.

• Payment processors.

• Shipping and fulfillment providers.

• Customer support providers.

• Security and fraud prevention providers.

• Analytics providers.

• Advertising and marketing service providers.

• Professional advisers.

• Government authorities or other parties where required or permitted by law.

These recipients may process information on our behalf or under their own independent responsibilities, depending on the service involved.

A provider’s independent processing of personal information is governed by its own privacy notice.

Shopify hosts our online store and processes information in connection with the services it provides. Information about Shopify’s independent use of personal information and associated rights is available through Shopify’s Consumer Privacy Policy and Privacy Portal.

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies.

Essential technologies may support functions such as:

• Shopping cart functionality.

• Checkout.

• Customer account access.

• Website security.

• Fraud prevention.

• Store preferences.

Non-essential technologies may be used for analytics, personalization, advertising, and measuring marketing performance.

Where applicable law requires consent, we will request your choice before using non-essential technologies.

You may use cookie controls made available for your region to accept, reject, or manage applicable cookie categories. You may also adjust your browser settings, although blocking necessary cookies may affect website functionality.

Depending on where you live, certain advertising-related disclosures may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

To request an applicable opt-out, contact:

Email: support@lvelis.com
Phone: +1 586-945-3896

You may also use applicable privacy or opt-out controls made available through our website.

We will process legally recognized browser preference signals, including Global Privacy Control (GPC), where required by applicable law. Where applicable, a browser-based opt-out applies to the browser and device used to visit our website.

6. Marketing Preferences

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages or by contacting us.

Opting out of marketing does not prevent us from sending necessary communications about your order, payment, shipping, refund, customer service request, or other transactional matters.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and fulfilling orders.

• Providing customer support.

• Managing returns and refunds.

• Preventing fraud.

• Meeting accounting and tax obligations.

• Resolving disputes.

• Enforcing agreements.

• Complying with legal and regulatory requirements.

The applicable retention period depends on the type of information, our relationship with you, and relevant recordkeeping obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or de-identify it, subject to applicable legal requirements.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For your protection, please do not email customer support full payment card numbers, card security codes, account passwords, one-time verification codes, or other sensitive payment credentials.

9. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Request a portable copy of certain information.

• Restrict or object to certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain advertising-related processing.

• Appeal certain privacy decisions, where applicable.

To submit a privacy request, contact:

Email: support@lvelis.com
Phone: +1 586-945-3896

Please describe the right you wish to exercise and provide enough information for us to reasonably locate the relevant records.

We may need to verify your identity or an authorized agent’s authority before processing certain requests.

We will respond within the period required by applicable law and will not discriminate against you for exercising applicable privacy rights.

You may also have the right to file a complaint with a relevant data protection or privacy authority.

Withdrawing consent does not affect processing that was lawful before your withdrawal.

10. Children

Our website is intended for adults shopping for home goods and home decor and is not directed to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us in a way that may violate applicable law, please contact us so we can review the matter and take appropriate action.

11. International Processing

Our service providers may process personal information in countries other than your country of residence.

Where required by applicable law, international transfers of personal information are subject to appropriate contractual, organizational, or other legally recognized safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, legal requirements, or other operational needs.

When we update this policy, we will revise the Last Updated date above and provide additional notice where required by applicable law.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact:

WAH HING DOLL'S WEAR MANUFACTURING LIMITED
Operator of the Lvelis store brand.

Company Address:
Unit 1, 10/F., Metro Centre II
21 Lam Hing Street
Kowloon Bay, Kowloon
Hong Kong

Email: support@lvelis.com
Phone: +1 586-945-3896
Website: https://lvelis.com/

Product Return Warehouse:
Attn: Molly Kathleen Horan
977 Norway Dr
Fowler, MI 48835-9102
United States

The warehouse address is for approved product returns only. Please direct privacy questions and requests to the email address or phone number listed above.