Frequently Asked Questions

Last Updated: November 2, 2026

1. What types of home products do you offer?

Lvelis offers home goods and decorative accessories that bring warmth, texture, and character to everyday spaces.

Our collection includes decorative objects, ceramic vases, home fragrance products, rugs, trays, bookends, and lighting.

Please check each product page for dimensions, materials, finishes, package contents, and other important details before ordering.

2. How do I choose the right piece for my home?

Start by considering where you plan to place the item, the available space, and how you intend to use it.

Review the product’s dimensions, materials, color, and care requirements. Comparing the measurements with an item you already own can help you picture its size.

If you need help understanding a product’s specifications, contact us before placing your order.

3. Are your products suitable for every room?

Suitability depends on the product’s materials, construction, and intended use.

Please check the product description before placing an item outdoors, in a damp area, or near a heat source. Do not assume a product is suitable for these conditions unless the listing specifically states otherwise.

For lighting products, review any electrical specifications and installation instructions provided.

4. How do I choose the correct size?

Use the measurements listed on the individual product page rather than relying on product photos alone.

For decorative accessories, measure the available shelf or tabletop space, including the height. For rugs, measure the intended floor area and consider how the rug will sit alongside your furniture.

Check which dimensions refer to the product itself and which refer to individual components or a set.

5. What should I know before using a product?

Read all product instructions, warnings, and care recommendations before use.

Place decorative items on stable, suitable surfaces and handle fragile products carefully. Follow any specific instructions supplied with candles, fragrance products, lighting, or items requiring assembly.

Inspect products for damage and stop using an item if it presents a potential safety risk.

6. How should I clean and care for my items?

Care requirements vary by material and product design.

Follow the instructions on the product page or included with your order. Do not assume an item is dishwasher-safe, machine-washable, or suitable for abrasive cleaners unless this is specifically stated.

If care instructions are unclear, contact us before cleaning the item.

7. How long does order processing take?

Orders are generally processed within 72 hours after successful payment.

Processing includes reviewing, preparing, and packing your order. This time is separate from shipping transit time.

During busy periods, holidays, or unexpected operational circumstances, processing may occasionally take longer.

8. How long does shipping take?

After dispatch, estimated transit times are:

• United States and Canada: approximately 2–4 weeks.

• Australia and New Zealand: approximately 2–4 weeks.

• United Kingdom and supported European destinations: approximately 2–4 weeks.

• Other supported destinations: approximately 2–5 weeks.

Please add order processing time when estimating when your purchase will arrive.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to the destination, carrier operations, customs processing, weather, and other circumstances.

9. How much does shipping cost?

The shipping charge for your order is displayed at checkout before payment.

Free shipping applies only when an offer is displayed and your order meets its stated requirements.

Please review our Shipping & Delivery Policy for more information about shipping, taxes, and possible import charges.

10. How can I track my order?

When tracking information is available, we will send it to the email address provided at checkout.

Please allow some time after dispatch for the carrier’s tracking system to update.

If tracking has not updated for an extended period or you are concerned about a delivery, contact us with your order number.

Items from the same order may occasionally ship separately. If separate tracking numbers are provided, check each shipment for updates.

11. Can I change or cancel my order?

Email support@lvelis.com or call +1 586-945-3896 as soon as possible.

Include your order number and explain the change or cancellation you are requesting.

Changes or cancellations may not be possible once processing has begun or your order has shipped. A request is not confirmed until we notify you of the outcome.

12. What is your return and refund policy?

You may request an eligible return within 30 days after delivery.

For standard change-of-mind returns, items must generally be unused, clean, in their original condition, and include the original packaging and all supplied components.

Certain opened, used, or consumable home fragrance products may not qualify for standard change-of-mind returns where permitted by applicable law.

Customers are generally responsible for change-of-mind return shipping costs, and original shipping charges are generally non-refundable, unless applicable law requires otherwise.

Please contact us for approval before sending an item back. See our Return & Refund Policy for complete eligibility requirements, instructions, and exceptions.

13. What if an item arrives damaged, defective, or incorrect?

Contact us as soon as reasonably possible and include:

• Your order number.

• The email address used at checkout.

• A clear description of the issue.

• Photographs or video showing the problem, where reasonably possible.

Keep the affected item, packaging, and relevant shipping materials while we review your request, if it is safe to do so.

We will explain the available resolution, which may include a replacement, partial refund, or full refund, as appropriate and as required by applicable law.

If an item presents a potential safety risk, stop using it immediately.

14. Which payment methods and currency can I use?

Available payment methods and the applicable payment currency are displayed at checkout.

Before paying, review the currency, product charges, shipping charges, discounts, taxes, and final order total.

Your bank or payment provider may charge separate currency conversion or international transaction fees. Please see our Payment Policy for more information.

15. How can I check the status of my refund?

Email support@lvelis.com and include your order number.

Approved refunds are issued to the original payment method.

After we process a refund, it may take approximately 7–12 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

16. How can I contact customer support?

For product questions, order assistance, shipping inquiries, cancellations, refunds, or privacy requests, please contact:

Email: support@lvelis.com
Phone: +1 586-945-3896
Website: https://lvelis.com/

Store Operator:
WAH HING DOLL'S WEAR MANUFACTURING LIMITED
Operator of the Lvelis store brand.

Company Address:
Unit 1, 10/F., Metro Centre II
21 Lam Hing Street
Kowloon Bay, Kowloon
Hong Kong

Return Warehouse Address:
Attn: Molly Kathleen Horan
977 Norway Dr
Fowler, MI 48835-9102
United States

Please obtain return approval before sending an item to the warehouse. Do not send product returns to our Hong Kong company address.

When contacting us about an existing purchase, include your order number so we can assist you more efficiently.