Return & Refund Policy

Last Updated: November 2, 2026

This policy applies to home goods and home decor purchased from Lvelis, a store brand operated by WAH HING DOLL'S WEAR MANUFACTURING LIMITED at https://lvelis.com/.

1. Return Request Window

You may request an eligible return within 30 days after delivery.

To request a return, email support@lvelis.com or call +1 586-945-3896. Please include your order number and the reason for your request.

Our customer support team will review your request and provide return instructions for eligible items.

Please obtain return approval before shipping an item back.

2. Return Eligibility

For a standard change-of-mind return, items must:

• Be unused and in their original condition.

• Be clean and free from stains, odors, damage, or signs of use.

• Include the original product packaging and package contents.

• Include all accessories, components, and instructions originally supplied.

• Have any protective or hygiene seals intact, where applicable.

Certain opened, used, or consumable home fragrance products may not qualify for standard change-of-mind returns where permitted by applicable law.

Products damaged through improper use or returned in an unsanitary condition may also be ineligible for standard change-of-mind returns.

Opening the outer shipping parcel alone does not mean the product has been used.

These conditions do not restrict your rights concerning products that arrive damaged, defective, incorrect, or otherwise fail to meet applicable legal requirements.

3. How to Request a Return

Before sending an item back, contact us and provide:

• Your order number.

• The email address used at checkout.

• The item you would like to return.

• The reason for your request.

• Clear photographs, where reasonably possible, if the item is damaged, defective, or incorrect.

Once your return is approved, follow the instructions provided by our customer support team.

Package the item securely to help protect it during transit, and include your order number inside the parcel.

We recommend using a trackable shipping service and keeping your proof of shipment.

4. Return Warehouse Address

Our designated return warehouse is:

Return Recipient: Molly Kathleen Horan

Return Address:
977 Norway Dr
Fowler, MI 48835-9102
United States

Return Support Email: support@lvelis.com
Return Support Phone: +1 586-945-3896

Important: Please contact us before shipping an item to this address. We must first confirm return eligibility and provide any necessary instructions.

Sending an item to the warehouse without prior confirmation does not, by itself, establish eligibility for a refund.

Do not send product returns to our Hong Kong company address.

This procedure does not limit any mandatory return or cancellation rights provided by applicable law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or video showing the problem, where reasonably possible.

Please keep the product, packaging, and relevant shipping materials while we review your request, if it is safe to do so.

We will review the issue and explain the available resolution, which may include a replacement, partial refund, or full refund, as appropriate and as required by applicable law.

If a product presents a potential safety risk, stop using it immediately.

6. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If we confirm that a return is necessary because we supplied a damaged, defective, or incorrect item, we will arrange or cover reasonable return shipping costs where appropriate.

Please contact us before purchasing return postage for these issues so we can confirm the appropriate shipping method.

7. Refund Processing

After receiving and inspecting an eligible return, we will notify you of the refund decision.

Approved refunds are issued to the original payment method.

After we process a refund, it may take approximately 7–12 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

If you have not received an expected return update or refund, please contact us with your order number so we can check its status.

8. Original Shipping Charges

For standard change-of-mind returns, original shipping charges are generally non-refundable unless applicable law requires otherwise.

If a return results from our error or from a damaged, defective, or incorrect item, we will refund applicable original shipping charges where appropriate or required by law.

9. Order Cancellations and Changes

To request a cancellation or order change, email support@lvelis.com or call +1 586-945-3896 as soon as possible after placing your order.

Changes or cancellations may not be possible once processing has begun or your order has shipped.

A cancellation or change is not confirmed until we notify you of the outcome.

If we confirm a cancellation before shipment and payment has already been collected, the canceled amount will be refunded to your original payment method.

If your order has already shipped, the return conditions in this policy apply, without limiting any statutory cancellation rights you may have.

10. Your Consumer Rights

This policy does not exclude or limit mandatory rights available under applicable consumer protection laws, including rights relating to faulty, damaged, incorrectly supplied, or misdescribed goods.

Where applicable law provides additional rights or remedies, those rights take priority over any conflicting provision of this policy.

Nothing in this policy is intended to waive consumer rights that cannot legally be excluded.

11. Company and Customer Support

Lvelis is operated by WAH HING DOLL'S WEAR MANUFACTURING LIMITED.

Company Address:
Unit 1, 10/F., Metro Centre II
21 Lam Hing Street
Kowloon Bay, Kowloon
Hong Kong

Return Warehouse Address:
Attn: Molly Kathleen Horan
977 Norway Dr
Fowler, MI 48835-9102
United States

Email: support@lvelis.com
Phone: +1 586-945-3896
Website: https://lvelis.com/

The warehouse address is for approved product returns only. For questions about an order, return, or refund, please contact our customer support team using the email address or phone number above.